Webinars and other forms of presentations can be a great way to gain familiarity with a new topic or brush up on a skill that you haven’t used in a while. These presentations cover a variety of topics, from security to project management, and come from various sources around the web.
Promoting a Culture of Transparency and Accountability through IT Service Ownership
Turning an IT organization into a truly service-focused team requires a cultural change on every level. Come learn about how three universities used service ownership to make this transition happen in a clear and transparent way.Outcomes: Learn how to implement cultural changes required for creating a truly service organization *Identify the appropriate owner for IT services *Understand the impact on campus of service-focused IT
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SOURCE: Educause
Webinars & Presentations
Building a Shared Vision for IT Service Management: How We Unified Seven ITIL Processes into a Single Tool
Developing buy-in and consensus for shared IT Service Management processes and a common ITSM tool is challenging anywhere, but particularly so in decentralized IT organizations. We will share successes and lessons learned at Illinois State University from implementing seven ITIL processes in a new, shared ITSM tool.Outcomes: Identify key elements that can assist in a successful ITSM implementation *Reflect on how to develop a shared vision for service management in decentralized IT environments *Appraise the value of a collaborative approach to ITSM
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SOURCE: Educause
Webinars & Presentations
A Self-Managed Multilingual Virtual Classroom
Learn about methodologies and tools for promoting multilingual virtual classrooms where the environment is able to adapt to the users automatically without requiring any further effort on their part.Outcomes: Learn about the social importance of multilingual learning environments *Promote multilingualism and intercultural understanding in academic settings *Discover tools and methods to manage multilingualism
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SOURCE: Educause
Webinars & Presentations
Streaming Teaching and Learning: Faculty Perceptions of a 5-Minute Faculty Teaching Training Video Series
Faculty teaching development is a priority yet challenging to implement. We will describe a pilot study of an innovative interprofessional teaching training model. Faculty from five universities created a dozen 5-minute teaching training videos and resource handouts. Survey results revealed perceived benefits while addressing barriers. This model is replicable for interested institutions.Outcomes: Identify 3 relevant teaching topics to support faculty development in teaching training *Integrate self-awareness and problem solving in managing learner feedback challenges *Learn about the teaching training curricula and strategies as well as their applicability to your institution
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SOURCE: Educause
Webinars & Presentations
Making IT Service Costing Count and Endure
Discover how IT service costing can help support decisions: what services to offer, when to introduce or eliminate services, how to price services, and whether to consider alternate sourcing strategies. We will outline how to operationalize service costing in order to institutionalize and sustain it for the long term.Outcomes: Understand the reasons and objectives for undertaking the service costing journey *Identify the key components required to successfully implement service costing and pricing *Understand what it takes to measure fully burdened service costs on an ongoing basis
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SOURCE: Educause
Webinars & Presentations
Metamorphosis of an Insects and Civilization Course: A Transformation Applying the Principles of Quality Matters
This session will explore the before and after transformation of Professor Amanda Marsh’s PLT 300 course, Insects and Civilization. Designed around the principles of Quality Matters (QM), the course incorporates intuitive navigation and multimedia learning objects to improve student engagement and understanding in a fully online environment.Outcomes: Understand QM’s importance in course transformation *Identify the key points of a well-organized course *Appreciate the role of the student assistant
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SOURCE: Educause
Webinars & Presentations
Distance Does Not Mean Disconnected
Leadership, relationship management, and even direct support may no longer be positioned on-site. Strategies for service delivery and support need to recognize distance has become a reality. This session will present intentional approaches for leading and delivering when face-to-face engagement becomes limited.Outcomes: Understand strategies on providing valuable service delivery and support remotely *Understand the value in intentional management of campus relationships *Understand the need for a heightened customer experience culture
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SOURCE: Educause
Webinars & Presentations
How to Succeed as the Dot on the Tail of the Dog; or, How to Play Well with Others in a Campus-Wide IT Project
Imagine your service must be updated to work within a new enterprise system. Your service is fully operational across campus, yet it is only a piece of the 200-person campus-wide project. How do you juggle operations, the pipeline, and being a part of the campus-wide SIS project? This session will explore both challenges and lessons learned.Outcomes: Recognize the risks associated with being a small part of a campus-wide project *Explore how to juggle conflicting operations, the pipeline, and project demands while leveraging best practices *Get ideas about when to be proactive versus when to follow
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SOURCE: Educause
Webinars & Presentations
Finding Common Ground: A Project-Based Approach to Cross-Campus Partnership Building
At the University of Maryland, it can be difficult for researchers to find distributed campus resources. Learn how the Division of IT, Division of Research, and the Libraries forged a successful partnership, resulting in a website that provides centralized access to the resources and services needed by the research community.Outcomes: Identify logical campus partners to target for particular projects *Develop strategies for reaching out and starting conversations with those target partners *Learn how to avoid common pitfalls in building cross-campus partnerships
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SOURCE: Educause
Webinars & Presentations
Discover the Treasures of Benefits Mapping
Don’t just talk about benefits —map them! Come see an example of a real-life benefits map and learn how we have used this technique to engage our partners in benefits management and to improve our project selection process.Outcomes: Understand the concept of a benefits map * Learn about how we create benefits maps * Understand how benefits mapping can optimize project selection
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SOURCE: Educause
Webinars & Presentations