Webinars and other forms of presentations can be a great way to gain familiarity with a new topic or brush up on a skill that you haven’t used in a while. These presentations cover a variety of topics, from security to project management, and come from various sources around the web.
Beyond Portals: A Next-Generation, Action-Oriented Service Delivery Platform for Rich Campus Applications
This presentation explores an innovative open source platform that allows campuses to make rich web application experiences available in a centralized solution for easy discoverability and flexible dashboarding. This user-centered experience leverages today’s common search and app store paradigms so users can easily and quickly take action and get things done.Outcomes: Understand the architecture, features, and benefits of this service delivery platform *Relate the real-life demonstrations to related applications on your campus *Understand the next steps they can take to explore implementing this platform on your campus
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SOURCE: Educause
Webinars & Presentations
Voice of the Student: A Unique Application for Student Feedback
SCU is a regional Australian university that has embarked on a major program to improve student success and retention. This session will present a unique real-time application that allows students to post identified or anonymous feedback regarding any aspect of their university experience, which is then responded to within 24 hours.Outcomes: Learn how “the Pulse” contributes to improving the student experience *Understand how instant and effective feedback can lower attrition rates *Learn how to provide early identification of at-risk students
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SOURCE: Educause
Webinars & Presentations
Communications Infrastructure and Applications
Participate in an opportunity for organizational decision-makers (senior IT managers, CIOs, CTOs, COOs, CFOs, provosts, etc.) to discuss important communication and collaboration technology issues, including telecommunications, unified communications, collaborative communications, communication in the cloud, etc. In addition, we may discuss specific technologies, interoperability challenges, regulations, staffing, benchmarking, and other topics related to communication and collaboration technologies. In addition, the group is receptive to suggestions for new projects to be pursued by the ECAR working group on this same topic.
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SOURCE: Educause
Webinars & Presentations
Following, Connecting, Friending: Finding Your Peers
Chances are that at some point in your career you will be asked, “How do we compare to our peers?” Benchmarking against peer institutions is common, but finding appropriate peers can be a challenge. This session will provide you with a few easy methods and rules of thumb for finding the right peers whether benchmarking within the United States or across the globe.Outcomes: Understand the importance of finding appropriate peer institutions * Determine how to find appropriate peer institutions * Meet colleagues at similar institutions
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SOURCE: Educause
Webinars & Presentations
User Experience and Service Design Practice
Join us to talk about design thinking and its application to IT services and applications. Explore topics such as best practices and tools, promoting user experience in project and team management, interface design, customer touch points, and institutionalizing user experience
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SOURCE: Educause
Webinars & Presentations
ExamScan: Electronic Distribution Using Box Ensures Integrity and Saves Time
Our goal was to improve academic integrity, free up valuable space and staff time, and archive handwritten exams in very large classes for pedagogical inquiry. A service for processing handwritten exams using digital scanning and Box to convert, store, and distribute graded exams to students was the solution. In addition to meeting requirements, we realized unanticipated benefits.Outcomes: Understand how exams are scanned and moved into Box and permitted to instructors and students *Learn about the advantages of digitally storing and accessing graded exams over paper copies *Discover features in Box that ensure students’ privacy and provide access by instructors
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SOURCE: Educause
Webinars & Presentations
Leading IT Change across Campus: How to Raise Awareness, Gain Support, and Inspire Confidence
Michigan’s decision to replace its 10-year-old LMS with a cloud-based vendor product required a comprehensive change management and communication plan. This poster shares the strategies for engaging the people impacted by campus-wide change and will help you identify your own strategies for overcoming similar challenges.Outcomes: Understand the principles and benefits of a change management plan *Get tips for engaging campus partners in creating effective communications *Learn from this campus-wide management plan
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SOURCE: Educause
Webinars & Presentations
Streamlining IT Procurement: Using Scoring Rubrics and Ticketing Workflows to Improve Communication and Efficiency
Being blindsided by unexpected IT procurement requests is expensive and frustrating. Procurement requestors who know what they want and have purchasing power may lack the ability to accurately assess the impact on IT and institutional requirements for accessibility, security, data, and infrastructure. We will explore how scoring rubrics and ticketing workflows support a more flexible, streamlined IT procurement process.Outcomes: Learn about the 5 key principles of streamlining IT procurements *Explore the steps involved in creating an IT procurement scoring rubric *Identify decision thresholds and workflows that best fit your organizational culture
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SOURCE: Educause
Webinars & Presentations
Mean Tweets: Engaging with Students amid Service Complaints
It started with a few mean social media posts, which signaled a growing issue for our wireless service. Monitoring student perceptions and appropriately engaging with students is a key to solving service delivery issues. This session will cover how to react to negative perceptions in order to get a positive outcome for students.Outcomes: Explore social media challenges for identifying potential service delivery issues *Understand how to get resourceful feedback from students *Learn key communications strategies
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SOURCE: Educause
Webinars & Presentations
Using Engagement to Transform, Reimagine, and Realign IT
Discover how institutions are focusing on engagement to transform, reimagine, and realign their IT organizations. The panel will discuss the value of engagement, provide examples, and show how engagement helps align IT with institutional needs, priorities, and strategies and is necessary to get things done at a faster pace.Outcomes: Explore engagement strategies being used by different institutions across the county *Understand why some institutions are embracing engagement *Understand the value of engagement
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SOURCE: Educause
Webinars & Presentations