It started with a few mean social media posts, which signaled a growing issue for our wireless service. Monitoring student perceptions and appropriately engaging with students is a key to solving service delivery issues. This session will cover how to react to negative perceptions in order to get a positive outcome for students.Outcomes: Explore social media challenges for identifying potential service delivery issues *Understand how to get resourceful feedback from students *Learn key communications strategies
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SOURCE: Educause
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